Statutory Register

Legal articles & disclosures

Master drawer of all governing documents for CreativeSignalGroup. Expand any article with one click. Operated from 25613, Pssg. Segre, 9, Lleida, Sant Llorenç de Montgai, Camarasa, Spain.

Last revised: 24 September 2026 · Contact: [email protected]

Articles I – IV · Click any header to expand

1. Controller

The data controller is CreativeSignalGroup, 25613, Pssg. Segre, 9, Lleida, Sant Llorenç de Montgai, Camarasa, Spain. Privacy enquiries may be directed to [email protected].

2. Data we collect

When you open a brief, subscribe to updates, or correspond with us, we may collect: name, email address, telephone number, company name, project requirements, budget range, and any other information you choose to provide. We also collect standard technical data (IP address, browser type, pages viewed, referring URL) through essential cookies and privacy-respecting analytics.

3. Purposes and legal bases

We process personal data to: respond to enquiries and prepare quotations (steps prior to a contract, Art. 6(1)(b) GDPR); perform delivered services and invoicing (contract performance, Art. 6(1)(b)); maintain the security and reliability of our website (legitimate interests, Art. 6(1)(f)); meet legal accounting and tax obligations (legal obligation, Art. 6(1)(c)); and, where you have given consent, send occasional studio notes (consent, Art. 6(1)(a)).

4. Retention

Enquiry records are retained for up to 24 months from last contact. Contractual and financial records are retained for the period required by Spanish commercial and tax law (generally up to 6 years). Analytics data is retained in aggregate form for up to 14 months.

5. Recipients and transfers

Data is accessed only by CreativeSignalGroup personnel and vetted processors (hosting, email, analytics, payment) bound by data-processing agreements. We do not sell or rent personal data. Where a processor operates outside the European Economic Area, transfers rely on Standard Contractual Clauses or an adequacy decision.

6. Your rights

Under the GDPR you may request access, rectification, erasure, restriction, portability, and object to processing based on legitimate interests. Where processing rests on consent, you may withdraw it at any time without affecting prior lawful processing. You may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) or your local supervisory authority. To exercise any right, write to [email protected].

7. Security

We apply appropriate technical and organisational measures — encryption in transit, access control, least-privilege permissions, and regular backups — proportionate to the risk of the data we hold.

1. Parties and acceptance

These Terms govern services provided by CreativeSignalGroup (25613, Pssg. Segre, 9, Lleida, Sant Llorenç de Montgai, Camarasa, Spain; [email protected]) to the client identified in the applicable proposal or statement of work (“SOW”). By approving an SOW, paying a deposit, or instructing us to begin work, the client accepts these Terms.

2. Scope and changes

Each engagement is defined by its SOW: deliverables, price, timeline, and assumptions. Requests outside the agreed scope are logged as change items; we provide a written impact on fee and schedule before proceeding. Work outside scope will not begin without client confirmation.

3. Fees and payment

Fixed fees are stated in the SOW unless noted as estimates. Deposits are due before work commences; milestone or final balances are due per the SOW schedule. Invoices are payable within 14 calendar days by the payment methods we publish (including our secure online payment link). Late amounts may accrue statutory interest and reasonable collection costs. Third-party costs (domains, hosting, fonts, stock, ad spend) are borne by the client unless prepaid by us and itemised.

4. Client obligations

The client will provide timely access, content, brand assets, feedback, and decision-makers. Delays in client input may shift delivery dates accordingly. The client warrants that materials supplied (copy, images, data) are accurate and non-infringing, and will indemnify CreativeSignalGroup against third-party claims arising from client-supplied materials.

5. Intellectual property

Upon receipt of full payment, all intellectual property rights in client-specific deliverables (design files, custom code, written copy) transfer to the client. CreativeSignalGroup retains ownership of pre-existing tools, libraries, frameworks, and internal know-how, and grants the client a perpetual, non-exclusive licence to use them as embedded in the deliverables. We may reference the client’s name and general project description in our portfolio unless the SOW or a written notice says otherwise.

6. Warranties and acceptance

We warrant that services will be performed with reasonable skill and care. The client should report material defects within 14 days of delivery; we will correct validated defects at no charge. No warranty covers browsers or devices released after delivery commencement, third-party service outages, or alterations made by parties other than CreativeSignalGroup.

7. Limitation of liability

To the fullest extent permitted by law, CreativeSignalGroup’s total aggregate liability arising out of or in connection with the services shall not exceed the fees actually paid by the client for the relevant engagement in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential losses, including loss of profit, revenue, goodwill, or data. Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence where such limitation is prohibited by law.

8. Termination

Either party may terminate for material breach not remedied within 14 days of written notice. On termination, the client pays for work performed and committed third-party costs up to the termination date; we deliver completed paid work product. Provisions concerning IP, payment, confidentiality, and liability survive termination.

9. Governing law

These Terms are governed by the laws of Spain. Parties will first attempt good-faith resolution of disputes through direct negotiation, then mediation, before pursuing courts located in Lleida, Spain, without prejudice to mandatory consumer protections.

1. What cookies are

Cookies and similar technologies are small text files or local-storage entries placed on your device when you visit creativesignalgroup.com. They help sites remember preferences, keep sessions secure, and measure how pages are used. This policy explains which cookies CreativeSignalGroup uses and how to control them.

2. Essential cookies

cookie_accepted — a local-storage flag that records your cookie choice so this banner does not reappear on every visit. Session & security tokens — where applicable, protect forms and payment hand-offs against abuse. These are strictly necessary and cannot be switched off without breaking core functionality; they do not require consent under EU law.

3. Analytics cookies

With your acceptance, we may set privacy-respecting analytics cookies (or use cookieless aggregation) to understand aggregate traffic: pages viewed, referral sources, and device categories. We do not use this data to build advertising profiles and we do not sell browsing data.

4. Third-party content

Embedded content — for example the Google Map on our contact page — may set its own cookies when loaded. Google’s handling of map-related data is governed by Google’s own policies. Where required, such embeds load only after your interaction or consent where practical.

5. Managing your choices

You can accept or decline optional cookies using the banner controls. You may also clear stored entries through your browser settings (delete site data / cookies) at any time; the banner will then reappear on your next visit. Most browsers let you block cookies entirely, though some site features may not function correctly as a result.

6. Updates and contact

We may update this Cookie Policy when our tools or legal requirements change; the revision date at the top of the Legal page will reflect the latest version. Questions: [email protected], CreativeSignalGroup, 25613, Pssg. Segre, 9, Lleida, Sant Llorenç de Montgai, Camarasa, Spain.

1. Scope

This Refund Policy applies to fees paid to CreativeSignalGroup (25613, Pssg. Segre, 9, Lleida, Sant Llorenç de Montgai, Camarasa, Spain; [email protected]) for project engagements, audits, and care retainers. Statutory consumer rights under Spanish and EU law always take precedence where they apply.

2. Cool-off for distance contracts (consumers)

If you are a consumer contracting at a distance, you have a 14-day right of withdrawal from the date of contract, in accordance with applicable EU consumer law. If you expressly request that work begin within the withdrawal period and work has duly commenced, you remain liable for the value of services provided up to the point of withdrawal. To withdraw, send a clear statement to [email protected] before the period expires.

3. Project deposits and milestones

Deposits reserve calendar capacity and cover mobilisation (discovery, design, and setup). Deposits are non-refundable once work has begun, except where CreativeSignalGroup cancels the engagement without fault on your part — in which case unearned prepaid amounts are returned within 14 business days. Milestone invoices are non-refundable once the corresponding milestone has been delivered and accepted. If you terminate mid-project, you pay for work performed and committed third-party costs; any surplus prepaid balance is refunded within 14 business days.

4. Defects and re-performance

If a deliverable materially deviates from the agreed SOW and the issue is attributable to CreativeSignalGroup, we will re-perform or correct the work at no charge within a reasonable period. A refund of the affected fee may be agreed where correction is not practicable. Requests must be raised within 14 days of delivery.

5. Care retainers

Monthly stewardship retainers renew automatically and may be cancelled with effect from the next billing cycle when notice is given at least 7 days before the renewal date. The current partial month is non-refundable except where we fail to provide the retainer services and do not cure within a reasonable time after notice.

6. How to request a refund

Email [email protected] with: your name, company (if any), invoice or payment reference, the engagement concerned, and a brief description of the request. We acknowledge within 2 business days and resolve approved refunds within 14 business days to the original payment method (card refunds may appear according to your bank’s timelines). Online invoice payments made through our payment provider are refunded to the same card or account.

7. Non-refundable items

Except as required by law: completed custom work delivered per SOW, earned deposit/mobilisation fees, third-party costs already incurred (domains, licences, ad spend, stock), and partial retainer periods already started.

CreativeSignalGroup · Legal Register

25613, Pssg. Segre, 9, Lleida, Sant Llorenç de Montgai, Camarasa, Spain

[email protected]

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